Human Resources in Retail Company

Working as HR in a Retail Company is great challenge. Overall aim of Recruiting HR in Retail is Store profitability. There are various companies that Hire HR at different levels like Executive HR , Sr. Executive HR , Assistant Manager HR , Manager HR etc. You need to perform different responsibilities at every level. To understand roles, responsibilities of Retail HR its very important to understand how Retail HR works.

What is Retail ?

Retail is selling of goods & services to customers in shops, stores & showrooms. There are various companies running retail outlets like Reliance, V-Mart , Future Group etc.

How Retail Human resources works?

Retail HR has to take care of any HR issues arising at stores which includes Recruitment, staffing , hiring, Compensation , incentive, Appraisals , Employee Engagements etc.

To begin with we will discuss about Tips to be an Effective Retail HR

·         Develop HR Processes : Define process for recruitment , Hiring & retention programs. There should be proper process & day should be decided in advance to do a certain set of activity, Planning should be done a month advance to do certain activity.

·  Understand Operations Needs : Work in close coordination with Operation team to  understand their need of HR . What all help they will be requiring from HR ? As HR Manager do store visits & understand concerns of sales people working at store.

·         Cross Training of all Employees : Its very important to train sales staff regarding various new products . Training should be planned so that staff will be able to deliver good results.

·         Develop an Incentive Program : To retain employees incentive can be used as biggest tool. It is very important to give incentive to sales staff based on their achievement of targets.

Job Responsibilities of Retail HR

Staffing (Active Stores) : Recruitment at active store need to be accomplished as & when required. For example if a Store Manger working at XYZ company left the company then HR need to fulfil that vacancy by hiring his replacement that hiring can be done through various sources like Job Portals (Naukri, Linkedin etc.), References , Campus Hiring etc.

Staffing (New Store Opening) : Whenever any new store opens then HR has to fulfil manpower need  in advance there is different TAT for hiring depends upon company to company For example in XYZ company in case of NSO Customer Service associate should be hired before 30 Days of store opening , Store & Department Manager should be hired before 45 days of store opening.

Employee Engagements: Employee Engagement is one of the crucial role of HR  that needs to be done on monthly or weekly basis. Usually retail companies maintain engagement calendar that Retail HR follows for engaging the store associates.

Store/ Market Visits : To be an effective retail HR its very important to interact with sales associates & Store Mangers . For that an HR needs to do regular Store & Market Visit

Training & Development :Ensure organic growth leading to fulfilment of vacancy through internal talent pool pipeline subject to Assessments

Maintaining Trackers: Its very important for an HR to keep its record simple & clear for that they need to maintain various tracker . For Example an HR is handling 200 employees in a xyz company so an HR need to maintain proper data of 200 employees containing their appointment letter, ID card , confirmation , salary records .

Rewards & Recognition : Various rewards & recognition should be given to store staff on achievement of targets or on the basis of punctuality.

Employee Welfare & Employee Grievances

Joining Formalities : It’s a responsibility of HR to provide good experience to the candidate who will be joining the company . By assisting the new joinee  through out their joining life cycle. Joining formalities includes Salary Negotiation, Offer letter Generation, Numerical ability test of candidate, Medical check-up of candidate & Documentation of candidate. Everything should be done with proper synchronization with candidate so that candidate can experience Hassle free Joining.

Skills Required to be an effective Retail HR

Problem Solving skills: Candidate must possess Problem solving skills as required to resolve day to day queries of Stores.

Communication skills: Good communication skills will be required for Retail HR Role. As role itself describes that you need to interact in day to day life with store associates.

Being Self Motivated: Self-motivation will be required as profile itself demands that you need to motivate people.

Respect for Leaders & Co-workers: Are you able to get along with difficult co-workers? You need to work with leaders & co workers by putting best of your efforts.

A Positive attitude: Positive attitude will be required for retail HR role. Having a good handshake is important. Eye contact is also important, smile on face will be required for the role.

Prioritize your work: Prioritize your work based on your work-load. Sit with you reporting manager & discuss about your priorities.

Human Resources in Retail Company

Working as HR in a Retail Company is great challenge. Overall aim of Recruiting HR in Retail is Store profitability. There are various companies that Hire HR at different levels like Executive HR , Sr. Executive HR , Assistant Manager HR , Manager HR etc. You need to perform different responsibilities at every level. To understand roles, responsibilities of Retail HR its very important to understand how Retail HR works.

What is Retail ?

Retail is selling of goods & services to customers in shops, stores & showrooms. There are various companies running retail outlets like Reliance, V-Mart , Future Group etc.

How Retail Human resources works?

Retail HR has to take care of any HR issues arising at stores which includes Recruitment, staffing , hiring, Compensation , incentive, Appraisals , Employee Engagements etc.

To begin with we will discuss about Tips to be an Effective Retail HR

·         Develop HR Processes : Define process for recruitment , Hiring & retention programs. There should be proper process & day should be decided in advance to do a certain set of activity, Planning should be done a month advance to do certain activity.

·         Understand Operations Needs : Work in close coordination with Operation team to     understand their need of HR . What all help they will be requiring from HR ? As HR Manager do store visits & understand concerns of sales people working at store.

·         Cross Training of all Employees : Its very important to train sales staff regarding various new products . Training should be planned so that staff will be able to deliver good results.

·         Develop an Incentive Program : To retain employees incentive can be used as biggest tool. It is very important to give incentive to sales staff based on their achievement of targets.

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